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Water Services

​​Public Works Department provides 99.9% of potable water to the people of Brunei Darussalam (including 0.2% of rural water supply). Department of Water Services is responsible in overseeing the planning, design and managing the country’s water resources to ensure sustainability and adequate resource to meet future dem​and which include protection and conserving the existing and fut​ure potential resources.

​​In the case of water disruptions, public are advised to contact the Talian Darussalam Hotline at 123 for water tanker services.

Water is a valuable asset for the future, which is why we emphasize the importance of using water wisely and avoid water wastage. Each year, World Water Day is celebrated by the Department annually on the 22 March. The celebration of World Water Day is to highlight and remind the public the importance to conserve water, as well as educating on proper water usage.

Water Payment Counters

There are several water biling counters where public can pay their water bills. Public can also pay their water bills at all post offices and at Banks as BIBD, Baiduri and Standard Chartered.

Brunei Muara District

Department of Water Services Building,
Tasek Lama
Operating Hours:
Monday – Thursday & Saturday: 8.00 AM – 3.00 PM
Saturday: 8.00 AM-10.00 AM

Kuala Belait District

Jabatan Kerja Raya Cawangan Kuala Belait
BAHAGIAN PEMBAYARAN AIR DAN GAS
IBU PEJABAT JKR, JALAN SINGA MENTERI,
KUALA BELAIT, KA 1931
Operating Hours:
Monday – Thursday: 8.00 AM – 3.00 PM
Saturday: 8.00 AM – 10.00 AM

Seria

BAHAGIAN AIR DAN GAS,
JKR 277, JALAN TENGAH, SERIA KB 1733
Operating Hours:
Monday – Thursday: 8.00 AM – 3.00 PM
Saturday: 8.00 AM – 10.00 AM
Contact Numbers: 3225712 / 3222320

PEJABAT-PEJABAT POS DI KUALA BELAIT,
SERIA, LUMUT,
LABI DAN IBU PEJABAT BSP SDN BHD PANAGA
Contact Numbers:
PEJABAT POS KB: 3336077 / 3334299
SERIA: 3225712 / 3222320
LUMUT: 3240317
LABI: 3233205
BSP HQ: 3222601 (EXT 607 / 609)

Tutong District

JKR Cawangan Tutong Building
Operating Hours:
Monday – Thursday: 8.00 AM – 3.00 PM
Saturday: 8.00 AM – 10.00 AM

Temburong District

JKR Cawangan Temburong Building,
Operating Hours:
Monday – Thursday: 8.00 AM – 3.00 PM
Saturday: 8.00 AM – 10.00 AM

Payment Counters thru banks

SALURAN PEMBAYARAN BIBD BAIDURI BANK SCB
Bank Counter /* / /
Bank ATM /* /* /*
Cash Deposit Machine /* / –
Cheque Deposit Machine /* / –
Internet Banking /* / /*
Standing Instruction – /* /*

*Restricted to bank account holder only

Mode of Payment

    1. Tunai.
    2. Cek.
    3. Kad Kredit.
    4. Potongan Gaji.
    5. Potongan Pencen.
Water Laboratory Services

Water Laborato​ry​​

Water Services Laboratory of the Department of Water Services provides analytical services for the quality of drinking water. This is to ensure the quality of water is clean and safe for public use.

The laboratory is also known to provide water testing for interested parties in the food, textile, services, communication and military industries.

The Water Services Laboratory has achieved a high level of quality management and technical competence through accreditation under the Singapore Accreditation Council – Singapore Laboratory Accreditation Scheme (SAC-SINGLAS). The laboratory achieved ISO 17025 – General Requirements for the competence of testing and calibration laboratories.

Accreditation:
  • Ensures that its quality management system meets international standards.
  • Provides confidence to clients and stakeholders.
History
The Water Services Laboratory has a history that can be traced back to as far as 1974 staffed by a Chemist and local manpower. The laboratory was then situated in the old building at Jalan Tasek Lama.
WATER LABORATORY SERVICES
The Water Services Laboratory provides two main services: testing & sampling.
Water testing methods used in the laboratory are according to international procedures as in Standard Methods for the Examination of Water and Wastewater.
Water Quality Monitoring Program
Monitoring of water quality is very important in ensuring that water supply to the public is clean and safe as well as aesthetically acceptable in terms of colour, odour and appearance.
Consumers rely principally upon their senses when assessing the quality of water and as such water that is highly turbid, is highly coloured or has objectionable taste or odour may be regarded by consumers as unsafe and may be rejected.
Based on the above, the monitoring program is targeted:
At Source water
    • River water sample is collected via sampling tap in the treatment plant’s laboratory. The river water is piped to the treatment plant.
At Water Treatment Plants
    • Every Water Treatment Plant is equipped with a laboratory.
    • The laboratories have basic testing facilities to ensure water produced from the plant.
    • The tests at these laboratories are carried out every two hourly twenty-four hours everyday.
    • Parameters tested for pH, colour, turbidity, aluminium, chlorine, chloride.
At Reservoirs
    • Total of 96 reservoirs covering the whole of Brunei.
    • Water quality of the reservoirs are routinely sampled and analysed based on sampling program designed.
At Distribution system
  • Samples are taken from hotels, health clinics, mosques, schools and restaurant premises.
Water Supply Assets
Dams Benutan, Mengkubau & Tasek (Operational) Kargu & Ulu Tutong (In Construction)
Water Treatment Plant 8
Water Labs 8
Barrage

2 barrage

  1. Tutong Barrage
  2. Badas Barrage
Reservoirs 56
Distribution pipelines
≤400mm. dia.		 2,600 km
Transmission pipelines
≥ 400mm. dia.		 320 km
Sub-Office 5
Booster Pumping Stations 13
Tanker Trucks 13